Terms of service

Our commitment is to provide customers with a smooth and satisfying shopping experience. We understand that every customer has different expectations, and occasionally a product may not be the right match. To support our customers, we offer a straightforward guarantee that allows you to request assistance and apply for a refund within 60 days from the date your order is delivered.

If you are not completely satisfied with your purchase, please contact our customer care team and explain the situation. We will carefully review your request and help determine the most suitable solution. Whether the product has been opened, tried, or is still in its original condition, we will consider your request and work to resolve the matter in a fair and convenient way.

To submit a refund request, please email us at support@basedgood.it.com with your order details and a short description of the problem. Including your order number and relevant information will help our team identify your purchase quickly and provide a faster response.

Depending on the circumstances, you may not always be required to return the product. In cases where a return is necessary, we will send you the appropriate return instructions and explain the next steps. Please make sure to contact our customer service team before sending any items back. Products returned without prior approval may not be accepted, and we may be unable to complete the refund process.

Customers outside our standard service regions may be responsible for return shipping fees if a return is requested. Before arranging any shipment, we recommend reaching out to our support team so we can confirm the return requirements and provide accurate guidance.

Order Problems and Product Concerns

We encourage customers to inspect their packages carefully after delivery. If your order arrives damaged, contains a defective item, or includes a product that does not match your purchase details, please contact us as soon as possible so we can assist you.

When reporting an issue with your order, please provide your order number and include clear photos of the damaged, defective, or incorrect item whenever available. These details help our team understand the situation, verify the issue, and provide the most appropriate resolution.

Our customer support team is committed to handling product concerns efficiently and fairly. We understand how important it is to receive your order in excellent condition, and we will make every effort to address problems quickly while maintaining a positive customer experience.

Replacement and Exchange Requests

Currently, we do not offer direct product exchanges. If you would like to receive a different product, choose another option, or replace your original purchase with a new item, the recommended process is to request a refund for the original order and place a new order separately.

If you need assistance selecting another product or are unsure which option best suits your needs, our support team is available to provide helpful recommendations. We are happy to answer questions and assist you in making a more suitable choice for your next purchase.

Refund Information

After your refund request has been reviewed and approved, the refund will be returned through the same payment method used for the original transaction. Refunds are generally processed within 3 to 7 business days after approval.

Please be aware that the time required for funds to appear in your account may vary depending on your bank, credit card provider, or payment service. Different financial institutions may have different processing schedules, so additional time may be required before the refund is fully reflected.

If you have any questions about refunds, returns, order issues, or any part of our guarantee policy, please contact our customer support team at support@basedgood.it.com. Our team is always available to provide assistance and help resolve your concerns.