Shipping policy
We are committed to providing a reliable and convenient delivery experience for every customer. This Shipping Policy explains how we process, prepare, and deliver your orders, including estimated shipping times, order handling procedures, and important information regarding delivery.
Order Processing
Once your order has been successfully submitted, our team will begin processing and preparing your items for shipment. Orders are typically processed within 1 to 3 business days after payment confirmation. During periods of high demand, holidays, or promotional events, processing times may take slightly longer.
You will receive a confirmation email after placing your order. Once your order has been shipped, we will send a shipping confirmation message containing tracking information whenever available. Please make sure your email address and shipping details are correct when placing your order to avoid delays.
Shipping Time
Delivery times may vary depending on your location, shipping method, and other factors such as customs procedures or carrier delays. Estimated delivery times are provided as a guideline and may not include processing time.
After your order has been shipped, delivery typically takes approximately 5 to 10 business days. Actual delivery times may vary based on the destination and local delivery conditions.
Please note that unexpected delays caused by shipping carriers, weather conditions, customs inspections, or other circumstances outside of our control may occasionally occur. We will continue to provide support and assistance if any delivery issues arise.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information during checkout. Please carefully review your name, address, postal code, and contact details before submitting your order.
If you notice an error in your shipping information after placing an order, please contact our customer support team as soon as possible. We will make reasonable efforts to update the information before the order is shipped, but changes cannot always be guaranteed once processing has begun.
Tracking Your Order
Once your package has been shipped, tracking details will be provided so you can monitor the progress of your delivery. Please allow some time for tracking information to become active after shipment.
If your tracking information has not updated for an extended period or you experience any delivery concerns, please contact our support team and we will assist you in checking the status of your order.
International Shipping
For international orders, delivery times may vary depending on the destination country and local customs requirements. Customers are responsible for ensuring that the shipping information provided is correct.
International shipments may be subject to customs procedures, import regulations, taxes, or additional fees depending on local laws. Any charges required by the destination country are the responsibility of the customer.
Lost, Delayed, or Damaged Packages
We work with trusted shipping partners to ensure your order arrives safely. However, once a package has been shipped, delays or issues may occasionally occur due to circumstances beyond our direct control.
If your package is lost, arrives damaged, or you believe there is an issue with your delivery, please contact us as soon as possible with your order number and relevant details. Our team will review the situation and provide assistance.
Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact our customer support team.
Email: support@basedgood.it.com
We are dedicated to providing dependable service and ensuring that your shopping experience is simple, transparent, and enjoyable from checkout to delivery.