Refund policy

Our goal is to make sure every customer has a positive experience with our products. We understand that sometimes a purchase may not meet your expectations, and we want to provide a simple and reliable solution. Our guarantee allows you to request a refund within 60 days after your order has been delivered.

If your product does not provide the experience you expected, you can contact our support team and request assistance. Whether the item has been opened, tested, or remains unused, we will review your request and work with you to find the best possible solution. Customer satisfaction is our priority, and we are committed to making the process as easy as possible.

To begin a refund request, please contact us at support@basedgood.it.com. Include your order number along with a brief explanation of the issue you experienced. Providing these details helps our team locate your order quickly and handle your request efficiently.

In many situations, returning the product may not be necessary. If we determine that a return is required, our support team will provide clear instructions on how to complete the process. Please do not send any products back before receiving confirmation from our team, as unauthorized returns may not be accepted or processed.

For customers located outside our primary service area, any return shipping expenses may be the responsibility of the customer if a return is required. We recommend contacting our support team before arranging a return so that you receive the correct instructions and avoid unnecessary costs.

Damaged, Defective, or Incorrect Items

We recommend checking your order carefully after delivery. If your package arrives with damage, if the product has a manufacturing issue, or if you receive an item different from what you ordered, please contact us as soon as possible.

When contacting our support team about a damaged or incorrect order, please provide your order number and include photos showing the issue whenever possible. This information allows us to review the situation quickly and provide an appropriate resolution.

Our team will work to address these problems promptly and ensure that your concerns are handled fairly. We value your trust and want every order to arrive in the condition you expect.

Product Exchanges

At this time, we do not provide direct product exchanges. If you need a different item, size, or replacement option, the quickest solution is usually to request a refund for your original purchase and place a new order.

If you are unsure about selecting the right product or need assistance before making another purchase, our customer support team is available to provide guidance and recommendations. We are happy to help you choose an option that better matches your needs.

Refund Processing

Once your refund request has been reviewed and approved, the refund will be sent back to the original payment method used during checkout. Refunds are typically completed within 3 to 7 business days after approval.

Please note that the exact time for the refund to appear in your account may depend on your bank, payment provider, or credit card company. Processing times can vary between financial institutions, and we appreciate your patience while the transaction is completed.

If you have any questions regarding a refund request, return process, or any other concern related to your order, please contact our customer support team at support@basedgood.it.com.

We are dedicated to providing dependable service, responding to customer concerns, and ensuring that every customer receives the support they need throughout their shopping experience.